Minh Nguyen
About Minh Nguyen
Minh Nguyen is a Senior Customer Success Executive at Infobip with over a decade of experience in IT operations and commercial roles, specializing in supplier onboarding and relationship management.
Title
Minh Nguyen currently holds the position of Senior Customer Success Executive at Infobip in Sydney, New South Wales, Australia.
Professional Background
Minh Nguyen has extensive professional experience spanning over a decade, specializing in IT operations and commercial roles. His career includes significant stints at OpenMarket, an Infobip Company, where he served in various capacities from 2014 to 2021: Technical Support Engineer, Technical Support Specialist, SMS Network Specialist, and Global Operations Leader. Minh also worked as a Production Supervisor at Toll Group from 2012 to 2014 in Erskineville, Sydney, Australia.
Education and Expertise
Minh Nguyen holds a Bachelor of Science (BSc) degree in Information Technology from the University of Technology, Sydney, which he earned from 2006 to 2010. His expertise includes supplier onboarding, relationship management, technical problem-solving, and customer success strategies.
Customer Success and Relationship Management
In his current role as Senior Customer Success Executive, Minh Nguyen is responsible for managing and nurturing customer relationships. He excels in acting as an escalation point for VIP customers, providing high-level technical consultation and support. His responsibilities also include organizing and orchestrating cross-functional resources, conducting regular meetings with key stakeholders, and proactively monitoring account health to ensure customer satisfaction and growth.
Achievements in Customer Success
Minh Nguyen has a proven track record of exceeding quarterly retention goals and leveraging customer relationships for cross-sell and up-sell opportunities. His proactive approach in resolving health risks of assigned accounts has contributed significantly to maintaining overall customer health and growth. His ability to identify and qualify leads has facilitated numerous opportunities for the account executive team.