Mohamed Farshath
About Mohamed Farshath
Mohamed Farshath is a Monetization Solution Engineer at Infobip in Sarajevo, with over 12 years of experience in IT customer service and support.
Current Role at Infobip
Mohamed Farshath currently holds the position of Monetization Solution Engineer at Infobip in Sarajevo, Federation of Bosnia and Herzegovina. In this role, he focuses on optimizing and implementing monetization strategies within the company. Additionally, he is serving as a Core Operation Engineer, ensuring system stability and performance for Infobip's core operations.
Previous Experience at Infobip and Marvelsoft
Before his current dual roles at Infobip, Mohamed worked as a Core Operation Technician at Infobip from 2019 to 2020. Prior to this, he was a Technical Support Analyst at Marvelsoft for six months in 2019. His responsibilities included troubleshooting technical issues and providing user support.
Long-Term Experience with Landmark Group
Mohamed spent a significant portion of his career at Landmark Group in Dubai, United Arab Emirates. He served as an IT Support - Service Delivery professional from 2011 to 2018, and prior to that, he was an IT Support Specialist from 2006 to 2011. These roles involved delivering IT support services and managing high-volume IT support call centers.
Education in Cyber Security and Computer Science
Mohamed pursued a rigorous educational path in cybersecurity and computer science. He achieved a Cyber Security degree from Edith Cowan University from 2021 to 2023 and earned a Diploma in Cyber Security from Ofqual UK from 2019 to 2021. He also completed a Computer Science program at NIIT between 2002 and 2003.
Professional Skills and Expertise
With over 12 years of experience, Mohamed is recognized for his strong background in IT support and service delivery, particularly in high-volume environments. He is a skilled communicator and problem-solver, known for providing exceptional IT customer service. His expertise includes working in both the retail and tech industries, ensuring outstanding support and service delivery.