Moiz Lanewala
About Moiz Lanewala
Moiz Lanewala is a Customer Support Manager at Infobip in Pune, Maharashtra, India, with extensive experience in Telecom, CRM, ERP, Healthcare, and Insurance domains.
Company
Moiz Lanewala is currently employed at Infobip, a global cloud communications platform as a service (PaaS). He serves in the capacity of Customer Support Manager in Pune, Maharashtra, India. With an extensive background in customer support and technical roles, he leverages his expertise to oversee customer service operations and deliver exceptional support experiences.
Title
Moiz Lanewala holds the position of Customer Support Manager at Infobip, where he has been working since April 1, 2021. His role involves managing customer support functions, addressing customer queries, and ensuring service excellence.
Previous Positions
Moiz Lanewala has previously worked at Infobip as Customer Care Lead Engineer - Core Operations from 2014 to 2021 in Pune, Maharashtra, India. Before that, he held the role of Production Support Analyst - Team Lead at Essel Group for six years, from 2008 to 2014, also in Pune, Maharashtra, India.
Educational Background
Moiz Lanewala has a Master of Computer Applications (MCA) degree in Computer Software Engineering from Saurashtra University, which he achieved from 2005 to 2008. He also holds a Bachelor of Commerce (BCom) degree in Accounting and Finance from Gujarat University, earned from 2002 to 2005. Additionally, he completed his H.S.C in Business/Commerce, General from M.Y. High School, Dahod, between 1998 and 2002.
Expertise and Skills
Moiz Lanewala possesses extensive experience in multiple domains such as Telecom, CRM (Salesforce), ERP, Healthcare, and Insurance. He is proficient in programming languages including VB Script and HTML5/CSS3. His expertise spans all phases of the Software Development Life Cycle (SDLC), including Requirement Gathering, Study Analysis, Design, System Specification Documents Reviewing, Technical Specifications Writing, Application Maintenance, and Implementation Support.