Olga Vorobyeva
About Olga Vorobyeva
Olga Vorobyeva is a Senior Customer Success Manager at Infobip in Moscow, specializing in digital transformation and customer behavior analysis for finance, retail, and insurance industries.
Current Role at Infobip
Olga Vorobyeva currently holds the position of Senior Customer Success Manager at Infobip in Moscow, Moscow City, Russia. In this role, she focuses on helping clients and partners with digital transformation by overcoming the complexity of consumer communications. She specializes primarily in the Finance and banking, Retail and e-commerce, and Insurance industries.
Previous Experience at Infobip
Olga Vorobyeva began her tenure at Infobip as an Account Manager. She worked in this capacity from 2017 to 2019, spending two years helping clients manage their accounts and achieve business goals. During this period, she laid the foundation for her career progression within the company.
Education and Academic Background
Olga Vorobyeva pursued her higher education at The Russian Presidential Academy of National Economy and Public Administration (RANEPA). From 2012 to 2019, she studied Business Development and Corporate Governance, achieving a Master's degree. This academic background has equipped her with the knowledge and skills necessary for her career in customer success management.
Specializations
Olga Vorobyeva specializes in assisting businesses within the Finance and banking, Retail and e-commerce, and Insurance industries. Her expertise includes reducing 'abandoned baskets' for retail and e-commerce clients, and increasing the loyal customer base by tracking customer behavior and interests. She also focuses on achieving 100 percent delivery and implementing OMNI-channel solutions to reduce business costs.