Pamela Adeyemi
About Pamela Adeyemi
Pamela Adeyemi is a Senior Customer Success Executive at Infobip in Nigeria with extensive experience in customer relations and project management.
Current Role at Infobip
Pamela Adeyemi currently serves as the Senior Customer Success Executive - WA at Infobip in Nigeria. In this role, she has implemented strategic customer plans that have significantly improved client retention rates. She focuses on aligning customer growth objectives with market trends through active engagement with stakeholders. Her financial analysis expertise has been instrumental in identifying cost-saving opportunities for clients.
Previous Roles and Experience
Before joining Infobip, Pamela Adeyemi worked at Sage as a Customer Success Manager - WA in Ikoyi, Nigeria, from 2019 to 2020. Her responsibilities included negotiating high-value contracts that contributed to the company's revenue growth. Previously, she served as Head of Client Services and Customer Relations at Software Business Solutions Consulting (SBSC) in Lagos from 2017 to 2019, and as an Account Manager at GTBank from 2011 to 2017. Early in her career, she worked as a Human Resources Officer at Microcred in Kaduna for 7 months in 2011.
Education and Academic Background
Pamela Adeyemi holds a Master's degree in International Management from the University of Roehampton, where she studied from 2009 to 2010. She also completed her Bachelor's degree in Economics at Covenant University, graduating in 2007. Her educational background equipped her with a strong foundation in management and economics, which she has effectively applied throughout her career.
Skills and Expertise
Pamela Adeyemi has developed a diverse skill set over the years, including financial analysis, project management, and customer relationship management. She is known for her ability to build and maintain long-term relationships with key clients. Additionally, she has led training programs to enhance team members' skills and has successfully overseen multiple client projects simultaneously. Her active participation in industry events and conferences ensures she stays updated on the latest trends and best practices in customer success.