Pamela Amor Amac
About Pamela Amor Amac
Pamela Amor Amac is a Customer Support Technician at Infobip, with previous experience as a Service Desk Engineer at IT Group, Inc. She holds a Bachelor of Science in Information Technology from the Polytechnic University of the Philippines.
Customer Support Technician at Infobip
Pamela Amor Amac has been working at Infobip as a Customer Support Technician since July 1, 2021. In her current role, she focuses on delivering exceptional customer support, ensuring the seamless operation of services, and addressing technical issues promptly. Her responsibilities include troubleshooting, providing technical assistance, and ensuring customer satisfaction through effective communication and resolution strategies.
Previous Experience at IT Group, Inc.
Pamela Amor Amac worked at IT Group, Inc. as a Service Desk Engineer from 2018 to 2021 in Quezon City, Philippines. She provided L1 and L2 support for Netsuite ERP, handling user inquiries and technical issues efficiently. Her tenure at IT Group, Inc. spans three years, showcasing her capabilities in managing IT support functions and ensuring system usability for end-users. Additionally, she completed an internship at IT Group, Inc. from 2017 to 2018, where she gained initial exposure to IT support operations.
Education and Background
Pamela Amor Amac attended the Polytechnic University of the Philippines, where she studied Information Technology. She achieved a Bachelor of Science degree in 2018, completing her education over four years from 2014-2018. Her academic background provided a strong foundation in IT principles, equipping her with the necessary skills and knowledge to excel in her professional career in customer support and IT services.
ServiceDesk Engineer Role
While working as a Service Desk Engineer at IT Group, Inc., Pamela Amor Amac was responsible for providing first and second-level support for Netsuite ERP. This role involved addressing and resolving user queries, troubleshooting system issues, and maintaining high levels of service availability. Her technical proficiency and problem-solving capabilities contributed to efficient service delivery and user satisfaction.
Career Progression
Pamela Amor Amac began her professional career with an internship at IT Group, Inc. in 2018, where she gained valuable experience in IT support. She advanced to a Service Desk Engineer role within the same company, serving from 2018 to 2021. Transitioning to Infobip on July 1, 2021, she continues to develop her expertise in customer support as a Customer Support Technician, demonstrating her commitment to the IT industry and customer service excellence.