Phiwokuhle Francis
About Phiwokuhle Francis
Phiwokuhle Francis is a Senior Services Engineer at Infobip in Johannesburg, South Africa, specializing in omnichannel cloud contact center solutions.
Title and Current Role
Phiwokuhle Francis currently holds the position of Senior Services Engineer at Infobip. Based in the Johannesburg Area, South Africa, Francis began this role in March 2020. In this capacity, Francis is responsible for providing omnichannel cloud contact center solutions that enhance personalized customer engagement.
Previous Experience as Cloud Presales Engineer
Before joining Infobip, Phiwokuhle Francis worked as a Cloud Presales Engineer. From 2018 to 2020, Francis was associated with both EOH Cloud Services and iOCO Tech in Johannesburg, South Africa. During this period, Francis focused on consumer communications and digital solutions, utilizing deep expertise in cloud services.
Early Career and Technical Roles
Phiwokuhle Francis has built a substantial career beginning as a Technical Solutions Specialist - Azure at Microsoft. Starting in 2016, Francis spent 5 months in this role, followed by a position as Presales Solutions Engineer at Genesys | Interactive Intelligence from 2014 to 2016 in Johannesburg. These roles contributed to Francis's solid foundation in advanced technological solutions and enhancing customer relationships.
Specialization in Cloud and Digital Solutions
Throughout the career, Phiwokuhle Francis has specialized in providing omnichannel cloud contact center solutions. This expertise includes strong capabilities in enhancing personalized customer engagement through advanced technological solutions. The professional journey underlines a consistent focus on consumer communications and digital solutions in the Johannesburg Metropolitan Area.