Ragharsha Janjanam
About Ragharsha Janjanam
Ragharsha Janjanam is a Platform Operations and Support Senior Engineer at Infobip in London with over 10 years of IT experience.
Current Role at Infobip
Ragharsha Janjanam currently holds the position of Platform Operations and Support Senior Engineer at Infobip, located in London, England, United Kingdom. In this role, he is responsible for managing and maintaining platform operations, ensuring system reliability, and delivering high-quality technical support.
Previous Experience at OpenMarket
Before joining Infobip, Ragharsha worked at OpenMarket, an Infobip Company, where he served as a Senior Global SMS Messaging Operations and Support Specialist from 2021 to 2022 in London, England, United Kingdom. Prior to this role, he was a Global SMS Messaging Operations and Support Specialist from 2018 to 2021. His work involved managing global SMS messaging services, maintaining efficient operations, and providing high-level support.
Career at Tech Mahindra
Ragharsha began his career at Tech Mahindra, where he served in various capacities over six years in Hyderabad, Telangana, India. His roles included Technical Associate, Associate Software Engineer, Software Engineer, and Senior System Engineer. His responsibilities spanned software development, system engineering, and technical support, contributing to different projects and leveraging his technical expertise to meet organizational goals.
Educational Background
Ragharsha Janjanam holds a Bachelor of Technology (BTech) degree in Computer Science from JNTUH College of Engineering, Hyderabad, where he studied from 2007 to 2011. His education laid a strong foundation in computer science principles and methodologies, which he has applied throughout his professional career.
Professional Skills and Certifications
Ragharsha is a certified ServiceNow Certified System Administrator (CSA) with over ten years of experience in various IT roles. His expertise includes platform operations, customer support, CRM, production support, systems administration, monitoring, and disaster recovery. He possesses in-depth knowledge of telecommunications services, including SMS and VoIP, and is proficient in protocols such as SMPP, SS7, and SIP. Ragharsha is skilled in requirements gathering, process establishment, technical documentation, task automation, and creating dashboards.