Rita Lessa
About Rita Lessa
Rita Lessa is the Global Programs Manager for Mid-Market at Infobip in Brisbane do Sul e Região, Austrália, with a background in sales, customer service, and data analytics.
Current Role at Infobip
Rita Lessa is a Global Programs Manager at Infobip, focusing on the Mid-Market segment in Brisbane do Sul e Região, Austrália. In this role, she has implemented a comprehensive quality and reporting system, coordinated cross-functional teams, and developed structured processes for Business Development Representatives, Sales Development Representatives, and Inside Sales Representatives. Rita is also responsible for driving initiatives that impact both prospects and customers.
Previous Experience
Prior to her current position, Rita Lessa worked at various companies where she gained substantial experience in different roles. She served as a Sales Representative at BNatural in 2016 for four months in Brisbane do Sul e Região, Austrália. At ExxonMobil, she worked as a Customer Services Analyst from 2014 to 2015 in Curitiba e Região, Brasil. She also held trainee positions at ANDRITZ AG and Feijão Pé Vermelho, and an internship in Data Analytics at rede massa.
Educational Background
Rita Lessa has an extensive educational background. She studied Business Administration and Management at Central Queensland University, earning a Postgraduation in Business Management in 2016. At FGV - Fundação Getulio Vargas, she studied Marketing em Serviços, receiving an Atualização in 2018. Additionally, she completed a program in Administração e Negócios at Escola Conquer, specializing in Negociação e vendas in 2020. Rita also holds a degree in Gestão da Informação from UFPR, where she studied from 2011 to 2014.
Skills and Expertise
Rita Lessa has demonstrated capabilities in process development, quality system implementation, and risk mitigation. She has a proven track record of creating, documenting, and implementing internal processes aimed at mitigating risks and ensuring quality. Her skillset includes coordinating cross-functional teams to align end-to-end processes, specifically detailing the development and structure of processes for various sales representatives within the Mid-Market organization at Infobip.