Rizka Septiani
About Rizka Septiani
Rizka Septiani is a Customer Success Manager at Infobip in Indonesia, with extensive experience in communication, public relations, and customer service.
Title
Rizka Septiani serves as a Customer Success Manager at Infobip in Indonesia. She began this role in October 2021 and brings a wealth of experience to the position.
Current Role at Infobip
Rizka Septiani is currently employed at Infobip as a Customer Success Manager. She started this role in October 2021 and is responsible for ensuring customer satisfaction and success with Infobip’s digital customer experience solutions. Her duties include maintaining client relationships, providing customer support, and ensuring that clients maximize the value they get from Infobip's services.
Previous Roles at Infobip
Before becoming a Customer Success Manager, Rizka Septiani held several positions at Infobip. She worked as a Wholesale Manager for six months in 2021 in Jakarta Raya, Indonesia. Prior to that, she was a Customer Success Associate from 2019 to 2021 for two years, where she focused on supporting clients and enhancing their experience with Infobip's services.
Professional Background
Rizka Septiani has a diverse professional background. Before her tenure at Infobip, she worked as a Corporate Social Responsibility Officer at PT. Karyamas Adinusantara for nine months in 2018-2019. She also served as an Industrial Relations officer at OTO Group from 2016 to 2018. Earlier in her career, Rizka held roles in public relations, including a Public Relations Internship at PT. PLN (Persero) in 2014, and as a Public Relations Officer at KSM Eka Prasetya Universitas Indonesia and GREEN COMMUNITY UNIVERSITAS INDONESIA between 2014 and 2016.
Education
Rizka Septiani completed her Bachelor’s degree in Communication Science from Universitas Indonesia (UI), where she studied from 2012 to 2016. She attended SMAN 78 Jakarta for her high school education from 2009 to 2012. Her education background has provided her with strong communication and relational skills, essential for her roles in customer success and public relations.