Rye Belen
About Rye Belen
Rye Belen is a Customer Support Manager at Infobip with a strong background in technical support and customer relationship management.
Current Role at Infobip
Rye Belen is currently serving as the Customer Support Manager at Infobip. In this role, Belen oversees the customer support team, ensuring high productivity, team engagement, and retention. Additionally, he motivates his team to create support-related technical documentation to share with all team members and the technical community.
Previous Experience at OpenText
Prior to joining Infobip, Rye Belen worked at OpenText. From 2016 to 2020, he was the Manager of Technical Support for Managed Services Americas Premium Support in Makati City. Before that, he served as the Supervisor of Technical Support from 2013 to 2016. His responsibilities included managing both new and experienced team members to achieve business objectives and ensuring team alignment with company policies.
Early Career in Technical Support and Engineering
Belen's career in technical support and engineering began at Call Design, where he worked as an Application Engineer from 2012 to 2013 in Makati City, Philippines. Before that, he was part of SPi Global, serving as Operations Supervisor and Assistant Operations Manager from 2007 to 2011.
Educational Background and Certifications
Rye Belen studied at Ateneo de Naga University, where he earned a Bachelor of Arts Major in Development Communication, completing his studies in 2002. In addition to his academic qualifications, Belen has multiple certifications focused on Leadership and Customer Experience, enhancing his skill set in CRM and team management.
Skills and Expertise
Belen possesses significant skills in Electronic Data Interchange and Unix. He also has extensive experience in Supply Chain management and Customer Relationship Management (CRM). His background in the computer software industry includes managing team tasks such as vacation scheduling, expense reports, and time entry to align with company regulations and policies.