Sally Yap, Pmp
About Sally Yap, Pmp
Sally Yap, PMP, is the Regional Head of Customer Success Management at Infobip in Malaysia, with extensive experience in customer success and telecommunications.
Company
Sally Yap currently holds the position of Regional Head, Customer Success Management at Infobip in Malaysia. Infobip is a global leader in omnichannel engagement, providing solutions that help businesses communicate with their customers across varied channels.
Title
Sally Yap is the Regional Head of Customer Success Management at Infobip. In this role, she focuses on driving revenue and gross profit growth through effective customer success strategies and the development of long-term customer relationships.
Education and Expertise
Sally Yap graduated from University Kebangsaan Malaysia with a Bachelor of Engineering (B.Eng.) in Computer Systems Networking and Telecommunications. Her expertise spans managing customer success teams, optimizing customer engagement communications through IoT, AI Chatbot, Contact Center, and Omni Channel solutions, and telecommunication networks including wireless, fixed, and IP networking.
Background
Sally Yap has an extensive professional background. She worked at TIME dotCom Berhad as Head of Enterprise Service Management and Service Manager for a total of 7 years from 2012 to 2019. She has also served at Huawei Technologies as Regional Service Delivery Manager and Technical Trainer from 2008 to 2012, and at Maxis as Project Manager, Inbuilding Coverage from 2005 to 2008. This diversified experience has equipped her with substantial expertise in customer success and enterprise service management.
Achievements
Sally Yap has a proven track record in overseeing customer retention, solution adoption, customer advocacy, and product improvement initiatives. She is also known for her excellent interpersonal and communication abilities, thriving in challenging working environments and whose efforts have led to substantial growth and success in her roles.