Sarika Kharat
About Sarika Kharat
Sarika Kharat is the Head of Customer Support at Infobip in Pune, Maharashtra, India, with extensive experience in customer service and operations.
Company
Sarika Kharat is currently working at Infobip as the Head Of Customer Support. She has been in this role since July 2021. Infobip is located in Pune, Maharashtra, India. Infobip is known for providing omnichannel engagement, customer support, and communication solutions worldwide.
Title
Sarika Kharat holds the title of Head Of Customer Support at Infobip. She leads customer support initiatives and ensures customer satisfaction through strategic planning and efficient team management. Her role involves handling big customer-centric teams and strategy building.
Education and Expertise
Sarika Kharat has a diverse educational background. She earned an MBA in Marketing & HR from the University Dept Of Management Sciences from 1999 to 2002. She also holds a Certificate course in Counseling Psychology from S.N.D.T. College of Education for Women, completed in 2018. Additionally, she received a Diploma in Interior Designing from Marathawada School of Interior Design (1995-1997) and a Bachelor of Arts in English from Nowrosjee Wadia College (1994-1997). She has extensive experience in handling migrations and new launches in customer support.
Professional Background
Before joining Infobip, Sarika Kharat worked at Vodafone Idea Limited for 16 years as General Manager- Enterprise Customer Service and Operations from 2005 to 2021. Prior to that, she was part of TATA TELESERVICES LTD. as Customer Service Operations from 2004 to 2005 and held the position of Web World Manager at Reliance Infocomm Limited from 2002 to 2004, all in Pune, Maharashtra, India.
Achievements
During her 16-year tenure at Vodafone Idea Limited, Sarika Kharat significantly contributed to enterprise customer service and operations. Her expertise in executing migrations and new launches has been a valuable asset in her roles. At Infobip, she continues to leverage her skills to drive customer satisfaction and operational efficiency.