Shreyas Pagey
About Shreyas Pagey
Shreyas Pagey is a Technical Success Operations Analyst at both Infobip and OpenMarket in Pune, Maharashtra, India, with extensive experience in technical support and account management roles.
Current Positions
Shreyas Pagey is presently working as a Technical Success Operations Analyst at both Infobip and OpenMarket, based in Pune, Maharashtra, India. His role involves working closely with customers to ensure their technical issues are resolved efficiently, and processes are documented to enhance operational success.
Previous Experience at Amdocs
From 2019 to 2021, Shreyas Pagey held the position of Business Operations Specialist at Amdocs. Prior to that, he served as a Technical Account Manager from 2017 to 2019 and as a Software Support Engineer from 2014 to 2017. These roles helped him gain valuable experience in technical support, customer handling, and team training.
Previous Experience at OpenMarket
Shreyas Pagey's tenure at OpenMarket includes various roles. From 2017 to 2019, he worked as a Technical Account Manager. Additionally, he served as a Senior Technical Support Engineer briefly in 2017 and as a Technical Support Engineer from 2014 to 2017. These roles allowed him to refine his technical support and troubleshooting skills.
Education in Engineering and Technology
Shreyas Pagey completed his Bachelor of Engineering (B.E.) in Electronics and Tele Communications Engineering at G.H. Raisoni College of Engineering (GHRCE), Nagpur from 2009 to 2013. He also pursued further studies at Infoway, Pune, where he completed a PG-DAC and achieved CDAC certification from 2013 to 2014.
Technical Skills and Expertise
Shreyas Pagey possesses in-depth knowledge of A2P SMS protocols, including HTTP, SMPP, and SS7. He is proficient with technical tools and languages such as Tableau, Excel, Java, PHP, SQL, HTML, basics of Android, Python, and Selenium. His technical acumen also includes creating innovative solutions to complex problems and handling customer-specific issues effectively.