Shubham Khare
About Shubham Khare
Shubham Khare is a Customer Support Engineer at Infobip in Bengaluru, India, with extensive experience in the A2P SMS Telecommunication domain and a strong background in networking and IT security.
Current Role at Infobip
Shubham Khare is currently working as a Customer Support Engineer at Infobip in Bengaluru, Karnataka, India. His extensive experience in customer support and engineering roles strongly complements his current position, enabling him to provide effective technical assistance and support to clients.
Previous Roles at Infobip
Before his current position, Shubham Khare worked at Infobip as a Customer Care Engineer from 2019 to 2021 in Bengaluru, Karnataka, India. During his two-year tenure, he acquired significant experience and contributed to the company's customer service operations.
Experience at NewVision Software
Shubham Khare served as a NOC Engineer at NewVision Software from 2016 to 2019, based in the Bhopal area, India. Over three years, he was involved in network operations and monitoring, honing his skills in network incident management and troubleshooting.
Role at 2Allons Infotech Pvt. Ltd.
From 2014 to 2016, Shubham Khare worked as a Support Engineer at 2Allons Infotech Pvt. Ltd. in the Bhopal area, India. In this role, he provided technical support and maintenance services, further solidifying his foundation in IT support and engineering.
Educational Background
Shubham Khare achieved a Bachelor of Engineering (B.Eng.) degree in Computer Science from Rajiv Gandhi Prodyogiki Vishwavidyalaya, where he studied from 2010 to 2014. His academic foundation in computer science has been instrumental in his professional career.
Certifications and Training
Shubham Khare holds multiple certifications, including Introduction to Cyber Security from Simplilearn, and certifications in Arcsight and Splunk Tools (SIEM Security). He completed a Diploma in IT Security & Ethical Hacking from APPIN Technology Lab, Bhopal, and is certified in C, Core Java, and C#.NET languages. Additionally, he underwent 45 days of major project training on 'LINUX SERVER SECURITY' at APPIN Technology Lab.
Telecommunication Domain Expertise
Shubham Khare has over 5 years of experience specifically in the A2P SMS Telecommunication domain and possesses in-depth knowledge of the SMPP protocol. His expertise in this niche area makes him a valuable asset in the telecommunications field.
Proficiency with SMS Tools and Networking
Shubham Khare is proficient in using SMS tools such as Grafana, Kibana, Graylog, Superuser, AuditLog, Wireshark, TelQ, and CSG Assure. He has a strong command of networking, including knowledge of TCP/IP and OSI protocols workflow, and configuring routing protocols, NAT, ACL, alongside switching concepts like STP and VLAN.
Technical Skills
Shubham Khare is skilled in handling both Windows and Linux-based operating systems. He is also proficient in using the Microsoft Office Suite, including Word, Excel, and PowerPoint. His comprehensive technical skill set enables him to tackle a wide array of IT tasks and challenges.