Sk. Nafiz Al Amin
About Sk. Nafiz Al Amin
Sk. Nafiz Al Amin is a Customer Success Partner at Infobip in Dhaka, Bangladesh, with a background in account management and business administration.
Current Role at Infobip
Sk. Nafiz Al Amin currently serves as a Customer Success Partner at Infobip, stationed in Dhaka, Bangladesh. His role involves ensuring that customers achieve their desired outcomes while using Infobip's products and services. He actively engages in onboarding activities, conducts product demonstrations post-purchase, and communicates trending customer feedback to the Product organization.
Previous Positions at Infobip
Prior to his current role, Sk. Nafiz Al Amin has held several positions at Infobip. From 2019 to 2021, he worked as a Customer Success Manager, and from 2017 to 2019, he served as an Account Manager. Across these roles, he has been pivotal in driving customer participation and attendance in business-related events and webinars, and helping position Infobip against its competitors by sharing the company’s digital transformation vision with executives.
Experience at BASE Technologies
Before his tenure at Infobip, Sk. Nafiz Al Amin was employed at BASE Technologies as an Account Manager from 2015 to 2017. In this capacity, he was responsible for managing client relationships and ensuring that their business needs were met satisfactorily.
Educational Background
Sk. Nafiz Al Amin holds a Master of Business Administration (MBA) from the University of Dhaka, completed between 2016 and 2019. He also earned a Bachelor of Business Administration (BBA) from East West University, where he studied from 2011 to 2015. His early education includes a Higher Secondary School Certificate from Dhaka Commerce College (2008 to 2010) and a Secondary School Certificate from BCIC College (2006 to 2008).
Role in Customer Success and Product Feedback at Infobip
In his role at Infobip, Sk. Nafiz Al Amin is instrumental in organizing cross-functional resources to meet customer requirements. He regularly orchestrates efforts to ensure business success for clients and actively engages in initiatives that communicate customer feedback and ideas to the Product organization. His efforts help Infobip continuously improve its offerings.