Srećko Sušac
About Srećko Sušac
Srećko Sušac is the Director of Global Customer Support at Infobip, with over a decade of experience in various roles within the company and a strong technical background in radiocommunication technologies.
Current Role at Infobip
Srećko Sušac currently serves as the Director of Global Customer Support at Infobip. In this role, he oversees the customer support operations on a global scale. His responsibilities include managing support teams, enhancing customer satisfaction, and ensuring efficient resolution of customer queries and issues. This role places him at the forefront of customer interaction, ensuring high-quality support services.
Career Progression at Infobip
Srećko Sušac has been with Infobip for over a decade, starting his journey as a Support Team Member. Over the years, he has held multiple roles such as Enterprise Solutions Engineer, Senior Enterprise Solutions Engineer, and Senior Enterprise Solutions Specialist. From 2017 to 2021, he served as the Head of Customer Care - Core Operations in Zagreb, Croatia, before transitioning to his current role as the Director of Global Customer Support.
Educational Background
Srećko Sušac has a strong academic foundation in engineering and communication technologies. He holds a Master of Science in Information and Communication Technology from the Faculty of Electrical Engineering and Computing at the University of Zagreb. Prior to that, he earned a Bachelor of Science in Electrical Engineering and Information Technology from the same institution. His education also includes a specialization in Instruments, Radio, and Electrical Equipment from Aeronautical Technical School "Rudolf Perešin," where he achieved the title of Aircraft Technician - IRE.
Expertise in Radiocommunication Technologies
Srećko Sušac has specialized knowledge in radiocommunication technologies, which has been pivotal in his roles at Infobip. His technical background enables him to effectively bridge the gap between customer support and technical solutions. This expertise has been essential in establishing and scaling Infobip's customer support operations, aligning technical capabilities with customer needs.
Impact on Infobip's Global Expansion
Throughout his tenure at Infobip, Srećko Sušac has played a significant role in the company's global expansion efforts. By scaling customer support operations and improving enterprise solutions, he has contributed to the company's ability to cater to a diverse, worldwide customer base. His work in various technical and support roles has directly supported Infobip's growth and success in the global market.