Vedran Karlović
About Vedran Karlović
Vedran Karlović is a Customer Facing Enablement Expert at Infobip in Vodnjan, Istria, Croatia, specializing in instructional design and content creation using Articulate 360.
Title and Current Role at Infobip
Vedran Karlović currently serves as a Customer Facing Enablement Expert at Infobip, based in Vodnjan, Istria, Croatia. In this role, he is responsible for implementing enablement strategies and defining ROI and KPI metrics for learning programs. He has a specific focus on instructional design and content creation utilizing Articulate 360.
Previous Roles at Infobip
Vedran Karlović has a longstanding career at Infobip, where he has held several positions. From 2018 to 2020, he was the Head of Customer Support. Prior to that, he served as the Customer Care Manager from 2016 to 2018. His earliest role at Infobip was as Team Manager - Centili Support, which he held from 2011 to 2013.
Work Experience Before Infobip
Before rejoining Infobip, Vedran Karlović worked at Voxpro in Ireland as a Google Apps Technical Support Specialist from 2014 to 2016. Earlier in his career, he was a Customer Support Specialist at Transcom, serving for 8 months from 2010 to 2011.
Education and Academic Background
Vedran Karlović studied at the College of Occupational Safety and Health, completing a Professional Study of Safety in Fire Safety from 2009 to 2011. Prior to that, he also completed another Professional Study of Safety in Safety at Work from 2005 to 2009.
Professional Contributions and Implementations
Vedran Karlović has made significant contributions in his field, such as creating a competency matrix for Presales engineers and developing a comprehensive Presales onboarding program with a 30-60-90 blended learning methodology. He led the integration of Mindtickle, onboarding over 1500 users, and implemented JIRA across all departments in Revenue Operations. He has also designed and delivered multiple soft skill training programs for various levels within the organization.