Viral Shah
About Viral Shah
Viral Shah is a Technical Account Administrator at Infobip in Seattle, Washington, with extensive experience in mobile marketing, digital marketing, and enterprise messaging solutions.
Current Position at Infobip
Viral Shah is currently employed as a Technical Account Administrator at Infobip in Seattle, Washington, United States. His role focuses on managing technical accounts and ensuring seamless service delivery for enterprise clients. Infobip is known for its platform that offers robust digital communication services, and Viral's responsibilities likely include the oversight of customer engagements and enhancing the use of Infobip's solutions.
Previous Experience at OpenMarket
Before joining Infobip, Viral Shah worked as a Senior Account Manager at OpenMarket in Seattle, Washington, from 2017 to 2021. Over the four years, he managed client accounts, focusing on mobile messaging solutions for enterprise customers. His tenure at OpenMarket included driving customer engagement and optimizing the use of OpenMarket's messaging platform.
Career at Photon Infotech
Viral Shah was an Account Manager at Photon Infotech from 2014 to 2017, based in Columbus, Ohio. In this role, he was responsible for managing client relationships and delivering digital marketing solutions. Photon Infotech is a digital transformation company, and Viral’s work there involved creating and implementing strategies to enhance client digital presence.
Educational Background
Viral Shah holds an MBA in Telecom Management from Symbiosis Institute of Telecom Management, completed from 2007 to 2009. Prior to that, he earned a B.Sc in Chemistry from the University of Mumbai, where he studied from 2003 to 2006. He also completed high school at Maneckj Cooper, achieving an ICSE in 1999. His educational background provides a solid foundation in both technical and business disciplines.
Industry Experience and Skills
Viral Shah has a decade of experience in delivering Mobile Marketing, Digital Marketing, and Enterprise Messaging solutions. He has worked across various environments, including technology start-ups, creative digital marketing agencies, and a global SaaS market leader. Viral specializes in consultative selling and auditing technology for quality and effectiveness. He serves as a business relationship manager, providing enterprise-based digital solutions and solving critical challenges such as customer service, performance-based marketing, consumer engagement, and brand loyalty. His ability to drive multi-channel digital engagement initiatives and work cross-functionally at all organizational levels demonstrates his versatility and adaptability in meeting diverse business needs.