Viviana Andrea Ruiz Zuluaga
About Viviana Andrea Ruiz Zuluaga
Viviana Andrea Ruiz Zuluaga is a Customer Facing Enablement Expert at Infobip with extensive experience in sales and marketing roles at Oracle.
Customer Facing Enablement Expert at Infobip
Viviana Andrea Ruiz Zuluaga currently serves as a Customer Facing Enablement Expert at Infobip. In this role, she is responsible for equipping customer-facing employees with the skills and knowledge they need to excel in their interactions with clients. She focuses on delivering content that helps employees navigate digital transformation in alignment with business strategy. Viviana's expertise in facilitating both in-person and virtual training sessions makes her a key asset to Infobip's customer-facing teams across Latin America.
Previous Roles at Oracle
Viviana Andrea Ruiz Zuluaga has an extensive career at Oracle with multiple roles spanning from 2011 to 2020. She served as a Sales Performance Facilitator, Channel Sales for Colombia, Ecuador, Argentina, and Chile, Customer Experience Marketing Leader for Latin America, and Customer Experience Sales Representative in Peru. She also held other sales executive roles covering different countries, including Mexico, Argentina, Bolivia, and Paraguay. Throughout these years, she was stationed in Bogotá, Colombia, enriching her professional experience in various markets.
Education and Professional Certifications
Viviana Andrea Ruiz Zuluaga pursued higher education across several reputable institutions. She earned a Master’s in Digital Business from Esden Business School between 2017 and 2018. Prior to that, from 2015 to 2017, she specialized in Strategic Marketing at the Colegio de Estudios Superiores de Administración. She also undertook a diploma in Digital Marketing and Communications at Universidad de La Sabana in 2015 and completed her Bachelor of Engineering at Universidad de Los Andes from 2007 to 2013. Her formal education began at Colegio Rochester, where she completed high school in 2007.
Founder of #1SonrisaMás Foundation
Viviana Andrea Ruiz Zuluaga is the founder and current leader of the foundation #1SonrisaMás. The foundation focuses on social work and aims to make impactful changes in the community. Her passion for social causes is reflected in her commitment to this initiative, showcasing her dedication to not only her professional roles but also to giving back to society.
Expertise in Digital Marketing and Sales Training
Viviana Andrea Ruiz Zuluaga is well-regarded for her expertise in digital marketing and sales training. She has a proven track record of helping salespeople develop new skills, particularly in the realm of digital transformation. Her role involves crafting training programs that align with business strategies, enabling commercial and support teams to perform effectively in both digital and traditional platforms. This proficiency has been honed through her extensive experience in leading training sessions and her educational background in marketing and digital communications.