Yukun Wu Pmp
About Yukun Wu Pmp
Yukun Wu is the Manager of Customer Support APAC at Infobip in Sydney, Australia, with 6 years of experience in client-facing and technical support roles.
Title
Yukun Wu currently serves as the Manager, Customer Support APAC at Infobip. Based in Sydney, New South Wales, Australia, he plays a pivotal role in managing customer support operations across the APAC region.
Current Company
Yukun Wu is presently working at Infobip, a globally recognized IT company, where he manages the customer support team for the APAC region. His responsibilities include developing and implementing performance metrics to ensure high Customer Satisfaction (CSAT) and Net Promoter Score (NPS) for Infobip clients. He also acts as the escalation point for customer complaints within the region.
Previous Experience
Before his current role at Infobip, Yukun Wu worked at Weir Minerals Australia Ltd. as an HSEQ Systems Coordinator from 2016 to 2017. During his tenure in Sydney, Australia, he was responsible for health, safety, environment, and quality systems coordination.
Education and Qualifications
Yukun Wu has a strong educational background. He studied at Navitas College of Public Safety, where he completed an Advanced Diploma of Translating in 2016. He also holds a Bachelor of Business Information Systems from the University of Wollongong, which he obtained between 2012 and 2014. Prior to this, he studied at Elizabeth College, achieving his High School Certificate (HSC) from 2010 to 2012.
Professional Expertise
Yukun Wu specializes in optimizing customer support procedures and driving operational improvements. He leads a diverse support team across various countries and cultures in the APAC region. With 6 years of experience in client-facing and technical support roles, he has a proven track record in the engineering and technology sectors.