Intouch Insight
Intouch Insight offers a comprehensive customer experience (CX) platform and a range of services including inspection software, event data capture, mystery shopping, and operational audits. With over 40 years of experience, they serve multiple industries and provide resources like industry reports, webinars, and a Customer Experience Toolkit.
Services
Intouch Insight offers a comprehensive suite of services aimed at enhancing customer experience management (CEM). These services include a CX Platform equipped with features such as reporting & analytics, sentiment analysis, predictive analytics, surveys, automations, case management, action campaigns, and integrations. Additionally, Intouch Insight provides mystery shopping services to deliver unbiased insights for consistent brand experiences. The company conducts operational and compliance audits to ensure adherence to standards and offers a range of event data capture solutions through IntouchCapture™. Their inspection software, IntouchCheck™, helps create checklists, conduct audits and inspections, and manage field services efficiently.
Industries Served
Intouch Insight serves a diverse array of industries. This includes restaurants, petro-convenience, grocery, retail, and hospitality sectors. The company's expertise in customer experience management and operational excellence allows it to cater to specific needs across these varied industries. Whether it's conducting operational audits in grocery stores or providing mystery shopping services for retail brands, Intouch Insight offers scalable solutions tailored to meet industry-specific requirements.
Products
Intouch Insight provides an array of products designed to enhance customer experience and operational efficiency. The IntouchCheck™ inspection software is used for creating checklists, conducting audits and inspections, and managing field services. The company also offers IntouchCapture™ for event data capture solutions, which include hardware, shipping, and event dashboards. In addition to these products, Intouch Insight publishes industry reports like the annual Drive-thru Study and the Convenience Store Trends Report, helping clients stay informed about industry trends and standards.
Resources and Content
Intouch Insight offers a variety of resources to support clients in improving customer experience management. The company's Customer Experience Toolkit includes guides on mystery shopping, inspection software, and customer feedback surveys. Additionally, Intouch Insight provides a range of educational content such as blogs, videos, case studies, and free downloadable materials like sample mystery shopping questionnaires and inspection checklists. To keep clients updated on their software products, the company also hosts webinars and events providing training and insights.
Company Locations
Intouch Insight is headquartered in Ottawa and operates additional offices in Atlanta, Toledo, and Laval. This geographical presence enables the company to serve clients across North America effectively. With over 40 years of experience, Intouch Insight has built a reputation for reliability and excellence in measuring brand service standards, earning the trust of over 300 of North America's most-loved brands.