ITCON Services
ITCON Services is a technology services company that has delivered over 1000 successful solutions and holds over 100 certifications, offering services in Digital Transformation, Cloud Services, Cybersecurity, and more.
Company Services
ITCON Services offers a range of comprehensive technology services to its clients. These include Digital Transformation, Cloud Services, Customer Experience Services, Cybersecurity, and Advisory & Assistance Services. The offerings underline the company's commitment to providing end-to-end solutions for various technological needs. The company emphasizes personalized approaches to meet the unique requirements of its clientele.
Technical Certifications and Accreditations
ITCON Services holds numerous certifications and accreditations that underscore their expertise and commitment to quality. These include ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, CMMI SVC Level 3, and CMMI DEV Level 3 accreditations. These certifications reflect their adherence to international standards and best practices in service delivery and information security.
Cloud Services
ITCON Services provides an array of cloud-based services designed to help organizations manage and optimize their cloud environments. These services include Cloud Managed Services, Cloud Migrations, Cloud Operations & Management, Cloud Advisory & Strategy, and Cloud Compliance. Each service is tailored to enhance the efficiency and security of cloud operations for their clients.
Cybersecurity Solutions
ITCON Services offers extensive cybersecurity solutions to protect their clients' information assets. Services include Encryption Systems Implementation, Identity Management Systems Implementation, Public Key Infrastructure (PKI) Implementation & Support, Security Operation Center (SOC) & Network Operation Center (NOC) Services, and Security Monitoring. Additionally, they conduct Information Security & Privacy Impact Assessments, Vulnerability Assessments, and Penetration Testing to identify and mitigate potential security threats.
Customer Experience Services
ITCON Services provides a variety of Customer Experience Services to enhance client engagement and satisfaction. Their offerings include Call Monitoring & Quality Assurance (QA) Services, Artificial Intelligence (AI) & Robotic Process Automation (RPA), Interactive Voice Response (IVR) Implementation, and Service Desk Infrastructure Buildout & Modernization. Additionally, they offer CRM solutions involving CRM Implementation, CRM Integration, Reporting and Analytics, and Automation of Customer Service Processes.