ITSP
ITSP offers a comprehensive range of IT services and solutions, specializing in areas such as ERP implementation, cloud services, financial management applications, and e-commerce/m-commerce applications, with over 25 years of experience serving diverse industries.
Services
ITSP offers a broad range of IT services tailored to various industry needs. Key services include ERP implementation, deployment, and support; e-commerce/m-commerce application development; contact center solutions; product catalog and order management; inventory management; cloud implementation (public and private); data warehousing and business intelligence; application integration and customization; IT application support and optimization; DevOps/CI/CD; security audit, testing, and management; and various customized application development, testing, and support. These services cater to both small businesses and large enterprises.
Industry Partnerships
ITSP collaborates with several major technology partners to enhance their service offerings. Key partnerships include companies like Kony, Oracle, Microsoft, IBM, SalesForce, AWS, Azure/Microsoft, GCP, Redhat, Adobe, Global Payment Service, and Mulesoft. These partnerships enable ITSP to provide comprehensive and innovative technological solutions, particularly in mobile development, cloud services, and enterprise applications.
Customer Care Applications
ITSP provides a suite of customer care applications designed to improve customer service and streamline call center operations. Their offerings include Computer Telephony Integration (CTI), Softphone, Interactive Voice Response (IVR), multiple channel call integration, and Customer Service Representative (CSR) performance monitoring. These applications are designed to enhance customer interaction and operational efficiency in call centers.
Financial Management Solutions
Specializing in financial management, ITSP develops comprehensive applications for billing, payment processing, credit and collections, and consolidated financial reporting. Their solutions are engineered to facilitate seamless financial transactions and integrate with multiple clearinghouses and financial institutions, ensuring robust financial processes for businesses of all sizes.
Technology and Industry Expertise
For over 25 years, ITSP has delivered innovative IT solutions across multiple industries, including retail, insurance, finance, manufacturing, telecommunications, health services, public sector, consulting, and software development. With extensive experience in systems integration/ESB/Middleware projects and a focus on omnichannel self-services, business process automation, and AI/ML, ITSP ensures efficient and effective technology deployment tailored to client needs.