Emanuel Montero Espaillat
About Emanuel Montero Espaillat
Emanuel Montero Espaillat is a Technical Support Engineer at Kaleyra in Santo Domingo, Dominican Republic. He has a background in computer science and telecommunications engineering, with experience in network operations and technical support across several companies.
Work at Kaleyra
Emanuel Montero Espaillat currently serves as a Technical Support Engineer at Kaleyra, a position he has held since 2022. He previously worked at Kaleyra as a Network Operations Analyst from 2021 to 2022. Both roles are based in Santo Domingo, Dominican Republic. In his current role, he focuses on troubleshooting and resolving technical issues, leveraging his extensive knowledge of communication protocols and network analysis.
Education and Expertise
Emanuel Montero Espaillat earned a Master of Computer Science from Universidade Federal do Pará, where he studied from 2018 to 2020. He also holds a degree in Telecommunications Engineering from Pontificia Universidad Católica Madre y Maestra, completed from 2006 to 2014. His educational background supports his research focus on integrating Unmanned Aerial Vehicles (UAVs) with mobile networks, including LTE and 5G.
Background
Emanuel Montero Espaillat has a diverse professional background in the telecommunications and IT sectors. He worked as a Scientific Researcher at Universidade Federal do Pará from 2018 to 2020. Prior to his current role at Kaleyra, he was employed as an Information Technology Support Analyst at TrueShore for five months in 2020. His earlier experience includes various positions at Claro RD, where he developed skills in technical support and project management.
Technical Skills and Contributions
Emanuel Montero Espaillat possesses a strong understanding of various communication protocols, including SMPP, HTTP, SFTP, and TCP. He has expertise in analyzing network traces, TCP dumps, API calls, and SMS encoding, which are essential for troubleshooting performance-related issues. Additionally, he develops scripts to automate repetitive tasks, enhancing workflow efficiency in technical support operations.
Project Leadership Experience
Emanuel Montero Espaillat led a mobile apps selling platform project at Claro Dominicana, demonstrating his capabilities in telecom project management. His leadership in this project reflects his ability to manage complex technical initiatives and contribute to the advancement of telecommunications solutions.