José Javier Aguasvivas Santana
About José Javier Aguasvivas Santana
José Javier Aguasvivas Santana is a Senior Quality Assurance Engineer at Kaleyra in the Dominican Republic, with extensive experience in quality assurance and client management. He holds a Master's degree in Management and Productivity and is bilingual in English and Spanish.
Work at Kaleyra
José Javier Aguasvivas Santana has been employed at Kaleyra since 2020, serving as a Senior Quality Assurance Engineer. His role involves ensuring the quality of services and products offered by the company. Prior to this position, he worked as a NOC Analyst Level II at Kaleyra from 2016 to 2020. In both roles, he contributed to the company's operational efficiency and service reliability in República Dominicana.
Education and Expertise
José studied at Universidad APEC, where he earned a Master of Management and Productivity from 2013 to 2014. He also holds a degree in Electronics Engineering, which he completed from 2004 to 2009. His educational background supports his expertise in quality assurance, physical security, and remote monitoring systems. Additionally, he possesses skills in basic Bash scripting and system administration on Unix/Linux systems.
Background
José has a diverse professional background, beginning his career at Universidad APEC as an Asistente técnico/administrativo de investigación from 2005 to 2013. He then transitioned to roles in the telecommunications sector, including a position as Ingeniero II at Claro RD from 2015 to 2016. His experience spans various sectors, including client management for schools and call centers, and customer service at Stream Global Services from 2012 to 2013.
Bilingual Proficiency
José is bilingual, with full professional proficiency in both English and Spanish. This language skill enhances his ability to communicate effectively with clients and colleagues across different regions, particularly in international operations involving carriers from the US, UK, and India.
Achievements in Project Management
Throughout his career, José has worked on multidisciplinary projects, focusing on monitoring and executing tasks to achieve projected goals. He has experience in handling case escalations and follow-ups with international carriers, demonstrating his capability in managing complex operational challenges.