Kapture CRM
Kapture CX is an AI-powered customer support automation platform that offers a comprehensive suite of solutions, including Kapture Service Cloud, Kapture Frontline, and Kapture Insights, serving various industries such as Retail, E-Commerce, and BFSI.
Kapture CX on Google Cloud Marketplace
Kapture CX is now live on Google Cloud Marketplace, making it accessible to a wider range of enterprises seeking to enhance their customer support systems. By leveraging Google Cloud's infrastructure, Kapture CX aims to deliver robust and scalable solutions tailored to the needs of large enterprises, integrating seamlessly with existing cloud-based workflows.
Kapture CX Products
Kapture CX offers a variety of customer support automation products designed for large enterprises. Key offerings include the Kapture Service Cloud, which features Help Desk Management, Ticket Management, Contact Center Management, Omnichannel Experience, Self-Service, Live Chat, Chatbots, Knowledge Management, Learning Management, and Internal Ticketing. Additionally, the Kapture Frontline product focuses on Service Center Management Software, while Kapture Insights provides analytics and actionable insights. Their AI-driven KAI solutions offer Agent Assist and Smart Ticket Routing.
Industries Served by Kapture CX
Kapture CX caters to various industries, including Retail, E-Commerce, Consumer Durables, Travel, BFSI (Banking, Financial Services, and Insurance), and Energy. By offering specialized customer support automation platforms, Kapture CX ensures that enterprises within these sectors can provide hyper-personalized, omnichannel experiences to their customers, thereby enhancing customer satisfaction and operational efficiency.
AI and Machine Learning in Kapture CX
Kapture CX leverages artificial intelligence and machine learning to provide advanced customer support solutions. The AI offerings under KAI include Agent Assist and Smart Ticket Routing, which streamline support processes and improve response efficiency. The platform also employs AI-driven self-service options, sentiment analysis, and a Knowledge Management System powered by Generative AI to continuously enhance the knowledge base and customer interactions.
Kapture CX Funding and Market Trust
Kapture CX has raised $8 million in Series A funding from Cactus Ventures Partners and India Alternatives. The platform is trusted by over 1000 enterprises globally and has been recognized as a high performer on G2 and one of the most loved CX platforms on Gartner. These endorsements highlight the company's commitment to delivering reliable and efficient customer support solutions.