Amruta Joshi
About Amruta Joshi
Amruta Joshi serves as the VP of Customer Success at Katabat, where she oversees strategic partnerships and manages a portfolio valued at 10 million dollars. She has extensive experience in customer success, project management, and business analysis, having previously worked at JPMorgan Chase & Co., Capital One, and Katabat in various roles.
Current Role at Katabat
Amruta Joshi serves as the Vice President of Customer Success at Katabat, a position she has held since 2021. In this role, she oversees strategic partnerships and business expansion initiatives. Her responsibilities include managing a portfolio valued at 10 million dollars, which consists of large banks and fintech companies. Joshi focuses on enhancing customer experiences through the utilization of machine learning and implementing an omni-channel strategy for treatment and offer management.
Previous Experience at Katabat
Prior to her current role, Amruta Joshi held multiple positions at Katabat. She worked as a Product Manager from 2009 to 2013, followed by her role as Director of Project Management from 2013 to 2017. In her capacity as Director of Customer Success from 2017 to 2021, she was responsible for executive reporting and managing customer relationships. Her extensive experience at Katabat contributed to her understanding of customer success strategies and project management.
Experience at JPMorgan Chase & Co.
Amruta Joshi began her career at JPMorgan Chase & Co. as a Business Analyst from 2007 to 2009. During her two years with the company, she was responsible for executive reporting, which involved analyzing data and presenting insights to senior management. This experience laid the foundation for her analytical skills and understanding of financial services.
Education and Expertise
Amruta Joshi earned her Bachelor of Engineering (B.E.) in Chemical Engineering from the University of Mumbai, where she studied from 1998 to 2002. Her educational background provides her with a strong analytical foundation, which she applies in her current role. Joshi has developed expertise in omni-channel strategy and customer experience enhancement, utilizing machine learning to improve service delivery.
Collaborations and Partnerships
In her role at Katabat, Amruta Joshi collaborates with various partners to enhance customer success initiatives. She works with organizations such as Bridgeforce, Arum, GDS Link, Kessler Group, Network International, and Perlieu International. These collaborations aim to strengthen service offerings and expand business opportunities within the fintech and banking sectors.