Keatext
Keatext offers a cloud-based analytics platform that uses AI to analyze feedback from reviews, surveys, and support tickets, providing tailored recommendations and custom dashboards.
Company Overview
Keatext offers a cloud-based, standalone analytics platform that specializes in AI-based text analytics and recommendations. The platform is designed to analyze feedback from various sources, including reviews, surveys, and support tickets. It supports over 400 integrations, including popular platforms like Zendesk, Salesforce, and SurveyMonkey. The company provides tools for sentiment analysis, custom dashboards for data visualization, and multilingual analysis capabilities.
Key Services
Keatext provides numerous services focused on extracting and analyzing customer and employee feedback. The platform offers AI-driven recommendations tailored to specific business contexts, enabling businesses to make data-driven decisions. Key features include sentiment analysis, AI-based recommendations for improving NPS and CSAT scores, and custom dashboards for detailed data visualization. Predictive analytics allow businesses to identify key areas for improvement, while the platform supports the analysis of open-ended survey responses to understand what drives customer satisfaction metrics.
Integrations and API
Keatext supports integrations with over 400 platforms, including industry leaders like Zendesk, Salesforce, and SurveyMonkey. This extensive integration capability ensures seamless data flow and enhanced analytical insights. The platform also provides comprehensive API documentation, enabling developers to optimize its functionalities for their specific needs. Additionally, Keatext offers add-ons for data acquisition, connectors, and custom dashboards, catering to varied business requirements.
Pricing Plans
Keatext offers different pricing plans to cater to businesses of various sizes and needs. The plans include Basic, Pro, and Enterprise levels, each offering a range of features suited to different requirements. The company also provides add-ons for additional functionalities like data acquisition, connectors, and custom dashboards. For new users, Keatext offers a 2-week free trial to explore the platform's capabilities.
Resources and Support
Keatext provides a wealth of resources to support its users, including blogs, case studies, and guides. The company also has a learning hub that offers comprehensive guides on deploying sentiment analysis and other topics. For partners, Keatext offers programs for technology and agency collaborations, ensuring useful integrations and expanded functionalities. The platform is designed to reduce analysis time by up to 98%, simplifying the feedback analysis process without requiring major changes to the existing tech stack.