Keep
Keep, formerly known as Paladin, is a B2B company based in Tel Aviv-Yafo, Israel, specializing in engineering, product, and design solutions for alert management and automation.
Services
Keep provides a variety of services to enhance the productivity and efficiency of B2B companies, specifically in engineering, product, and design. Its platform allows users to consolidate and manage alerts via a unified API. The API-first approach supports all actions in the UI through the API, giving users flexibility and control. Additionally, Keep offers a free trial for new users, an active blog section on relevant topics, and an engaged Slack community for support. White glove support includes private dedicated support channels, prioritized support tickets, feature requests, and office hours with Keep engineers.
Products
Keep's main product is an open-source platform that can be self-hosted using Kubernetes (via helm chart) or Docker Compose. It supports over 25 integrations with various monitoring platforms, databases, and ticketing systems. The platform utilizes Workflows, which are YAML files composed of triggers, steps, and actions for managing and automating alert responses. Users can also use the platform in a partly remote or fully remote setup, providing flexibility.
Team and Locations
Keep is based in Tel Aviv-Yafo, Tel Aviv District, Israel, and it operates within the regions of Israel, the Middle East and North Africa, and remotely. The team is currently small, consisting of only two members. Despite its size, the company provides robust support and engagement through its various community and support channels.
Community Engagement and Support
Keep ensures strong community engagement and support through several initiatives. Users can participate in an active Slack community to get help and share knowledge. The company also provides white glove support, which includes access to private dedicated support channels, prioritized support tickets, feature requests, and dedicated office hours with Keep engineers. This high level of support ensures that users can maximize the utility of the Keep platform effectively.
Y Combinator and Growth
Keep was part of the Y Combinator Winter 2023 (W23) batch, a prestigious accelerator program that helps startups grow. This involvement with Y Combinator has likely provided Keep with valuable resources and mentorship to further develop and expand its offerings in the B2B sector.