KM2 Solutions
KM2 Solutions, founded in 2004, provides nearshore outsourcing services through twelve contact centers across the Caribbean and Latin America, serving a diverse range of industries with a suite of services including customer care, technical support, and analytics.
Company History
KM2 Solutions was founded in 2004. Over the past two decades, the company has grown to operate twelve contact centers in six countries across the Caribbean and Latin America. KM2 Solutions celebrated its 20th year of operations in 2024. The firm has been recognized for its contributions to the outsourcing industry, including being awarded the 2022 Central American and Caribbean Customer Experience Outsourcing Services Company of the Year by Frost & Sullivan.
Services
KM2 Solutions provides a comprehensive range of nearshore outsourcing services. These include customer care, business management, sales and marketing, back-office processing, technical support, and analytics. The company emphasizes the use of cutting-edge automation, analytics, and AI technologies to enhance operational performance. Furthermore, KM2 Solutions maintains PCI DSS compliance and completes a SOC 2 audit annually, ensuring the highest standards of security and data integrity.
Locations and Operations
KM2 Solutions operates in six countries: Barbados, Colombia, Dominican Republic, Grenada, Honduras, and Saint Lucia. The company also has corporate locations in Exton, Pennsylvania, and Dublin, Ohio. This strategic positioning allows KM2 Solutions to provide omnichannel delivery, maximizing customer convenience and enabling data-driven insights. The diverse, multilingual workforce is a testament to the company's commitment to serving a wide array of industries and clients.
Client Industries
KM2 Solutions serves clients in various industries, including automotive, cable and wireless, communications and media, consumer packaged goods, financial services, healthcare, insurance, real estate, retail and e-commerce, technology, travel and hospitality, and utilities. The company offers its suite of outsourcing services to complement business operations for over 40 clients, including SMEs, top U.S. brands, and Fortune 500 companies.
Awards and Recognitions
KM2 Solutions has been recognized with multiple awards for its excellence in the outsourcing sector. Notable accolades include the Caribbean Business Awards Contact Center of the Year in 2012, several Frost & Sullivan awards, and being named a Global Outsourcing 100® company by the IAOP® for its second consecutive year in 2024. These awards underscore the company's commitment to providing exceptional customer experience and innovative outsourcing solutions.