Kore.ai
Kore.ai offers an AI-powered platform called XO: Experience Optimization to enhance customer and employee experiences across various industries with intelligent virtual assistants and automation tools.
Services
Kore.ai offers a comprehensive platform called XO: Experience Optimization, designed to improve customer and employee experiences. The platform includes multiple AI-powered products such as Automation for building intelligent virtual assistants, Contact Center for enhancing customer service, and Agent AI for automating agent workflows. Other specialized services include BankAssist for conversational banking, RetailAssist for conversational commerce, HealthAssist for healthcare, HR Assist for HR support, and IT Assist for IT support.
Products
Kore.ai provides a wide range of AI products designed to streamline various business operations. GALE [Beta] simplifies business processes with smart AI assistance. Search AI understands questions to provide accurate answers. The platform supports over 135 languages and integrates with major ITSM, ERP, and HCM systems. It includes Retrieval Augmented Generation (RAG) capabilities, no-code generative AI application builder, features for model evaluation and monitoring, and enterprise-grade data access controls.
Industry Solutions
Kore.ai's platform offers pre-built solutions for industries such as banking, health, retail, manufacturing, telecom, and travel and hospitality. These solutions are designed to optimize production, enhance network services, and improve guest experiences. The platform supports omnichannel customer interactions across over 30 channels and provides multilingual global interfaces. The end-to-end bot life cycle management tools ensure effective deployment and governance of AI solutions.
Platform Features
Kore.ai's platform includes a variety of features to support AI deployment and management. These features encompass a visual builder for creating AI agents with no-code/low-code tools, enterprise-grade security and compliance, shared workspace for joint development of AI agents, and end-to-end bot life cycle management. The platform supports integrations with platforms like Hugging Face, Amazon S3 Bucket, and commercial language models like OpenAI GPT-4 and Google Gemini.
Recognition and Interactions
Kore.ai is recognized as a leader in Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2023. The platform handles over 450 million interactions per day and can manage 5,000 interactions per second. It has delivered billions in economic value for clients. The platform includes tools for automating workflows, providing contextual insights in real-time, and a unified interface for agents to offer real-time support and co-browsing.