Anindeeta Chakraborty
About Anindeeta Chakraborty
Anindeeta Chakraborty is a Customer Engagement Officer currently working at Kosh in Gurugram, Haryana, India. She has a background in sales coordination and robotics instruction, with educational qualifications in Electrical and Electronics Engineering and M.Sc. in Physics.
Current Role at Kosh
Anindeeta Chakraborty serves as a Customer Engagement Officer at Kosh, a position she has held since 2021. In this role, she focuses on enhancing customer interactions and improving service quality. She has taken ownership of customer issues, ensuring that problems are resolved efficiently. Her responsibilities include analyzing customer feedback and implementing strategies to enhance the overall customer experience.
Previous Experience in Customer Engagement
Before joining Kosh, Anindeeta worked in various roles that contributed to her expertise in customer engagement. She served as a Sales Coordinator at CADD CENTRE INDIA PVT. LTD. from 2012 to 2014, where she gained experience in sales processes. Additionally, she worked as a Tech Journo cum Coordinator at Electronics For You Group for five months in 2018, where she coordinated technical content and customer interactions.
Robotics Instruction Experience
Anindeeta also has experience in education as a Robotics Instructor at Avishkaar Box from 2016 to 2017. During her tenure, she taught robotics concepts and facilitated hands-on learning experiences for students. This role allowed her to develop skills in mentoring and engaging with learners, further enhancing her customer engagement capabilities.
Educational Background
Anindeeta completed her schooling at St. Joseph Convent Senior Secondary School in Jabalpur, where she studied Physics, Chemistry, and Mathematics (PCM) and achieved her 10+2 certification. She then pursued a Bachelor of Science in Electrical and Electronics Engineering at St. Aloysius College, Jabalpur, from 1997 to 1999. Following this, she obtained a Master of Science in Physics with a focus on Digital Electronics from Rani Durgavati Vishwavidyalaya, Jabalpur, in 2002.
Skills and Contributions
Anindeeta has demonstrated a strong ability to analyze statistics and compile reports aimed at improving customer service processes. She has developed service procedures, policies, and standards that enhance customer engagement. Additionally, she has experience in recruiting, mentoring, and developing customer service teams, fostering an environment that encourages and empowers team members.