Lang.ai
Lang.ai specializes in CX Automation and CX Insights solutions, serving industries such as financial institutions, healthtech, and ecommerce, and integrates with major platforms like Zendesk and Salesforce.
Services
Lang.ai offers a range of services designed to enhance customer experience (CX) automation and insights. Their solutions include intelligent triage, email automation, and continuous improvement of chatbots. By leveraging their patented Language AI technology, Lang.ai helps businesses streamline operations and optimize customer interactions.
Products
Lang.ai's product suite includes Lang Data Operations, Lang Optimize, and Lang Predict. These products are aimed at providing robust data management, process optimization, and predictive analytics capabilities. These tools help businesses to better understand and serve their customers by automating and enhancing various facets of customer experience.
Industry Applications
Lang.ai serves multiple industries, including financial institutions, healthtech, and ecommerce. Their tailored solutions address the unique challenges faced by these sectors, enabling them to improve customer support, streamline processes, and gain actionable insights. The company’s compliance with SOC2, HIPAA, and GDPR regulations ensures that their solutions are secure and meet industry standards.
Platform Integrations
Lang.ai integrates with several major platforms such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks. These integrations allow organizations to seamlessly incorporate Lang.ai's solutions into their existing workflows, enhancing efficiency and effectiveness in managing customer interactions.
Company Presence
Lang.ai maintains a global presence with offices in Madrid, San Francisco, and New York City. This strategic positioning allows the company to serve a diverse client base and stay connected with key markets across different regions. Lang.ai's commitment to compliance with SOC2, HIPAA, and GDPR regulations underlines their dedication to security and regulatory standards.