Achkan Chavoushi
About Achkan Chavoushi
Achkan Chavoushi serves as the Head of Growth at Lang.ai, where he focuses on enhancing customer experience through data-driven insights. With a background in business development and strategy, he has previously held roles at Impact USA, The Second Life, and Sketchfab, among others.
Work at Lang.ai
Achkan Chavoushi serves as the Head of Growth at Lang.ai since 2023. In this role, he focuses on transforming customer experience (CX) from a cost center to a revenue driver through data-driven insights. He emphasizes empowering non-technical teams to leverage AI for enhanced customer communication and decision-making. Achkan has played a significant role in securing $15 million in funding for Lang.ai from various investors, including Nava Ventures, Oceans Ventures, Forum, and Flexport Fund.
Previous Experience
Prior to joining Lang.ai, Achkan worked at Impact USA as a Program Manager and Startup Growth Lead from 2018 to 2020. He also served as an Advisor at The Second Life from 2021 to 2022. His experience includes a role in Business Development & Growth at Sketchfab in 2016 and as a Growth Manager at Simplis - L'Assurance d'Entreprendre from 2017 to 2018. Additionally, he held positions as a Financial Analyst at Société Générale and in Strategy - Transformation at SNCF.
Education and Expertise
Achkan Chavoushi holds a Master in Management from Audencia, where he studied Financial Strategy from 2012 to 2016. He also completed a Master of Business Administration (MBA) at Beijing Institute of Technology in 2015. His educational background includes a Baccalauréat in Economique et Social from Lycée Hector Berlioz, along with a Classe Préparatoire from the same institution from 2009 to 2012.
Mentorship and Thought Leadership
Since 2021, Achkan has been a Mentor at Impact USA, contributing to the growth of emerging startups. He actively engages in discussions about the strategic value of customer experience initiatives and writes about the integration of AI in customer support. His analytical work includes examining industry benchmarks in customer support response times and exploring the role of technology partners in helpdesk platforms.