Alanah Rivero De La Guarda
About Alanah Rivero De La Guarda
Alanah Rivero De La Guarda is a Business Development Manager at Lang.ai, where she implements automation solutions to enhance customer service efficiency. She has a diverse background in retail management and business development, with experience at companies such as Meta and Bare Escentuals.
Work at Lang.ai
Alanah Rivero De La Guarda currently serves as the Business Development Manager at Lang.ai, a position she has held since 2022. In this role, she has played a significant part in implementing automation solutions that enhance customer service efficiency. Additionally, she works as a CX Operations Consultant, focusing on ensuring clear communication of customer feedback through innovative platforms. Her contributions include the development of conversational insights tools utilized by brands such as Ramp and Zola.
Previous Employment Experience
Prior to her current role, Alanah held various positions in the retail and tech industries. She worked at Meta as a Business Development professional from 2022 to 2023. Before that, she was a Business Development Representative at Kustomer for seven months in 2021. Her retail experience includes roles at Bare Escentuals, where she served as an Assistant Manager and Key Holder, and at Forever 21 as an Assistant Store Manager. She also worked at Miltons The Store for Men as a Key Holder.
Education and Expertise
Alanah earned her Bachelor's degree in History from UMass Boston, where she studied from 2017 to 2020. Prior to that, she attended County College of Morris, focusing on Western Civilization Emphasis and achieving a degree in Liberal Arts from 2015 to 2017. Her educational background supports her advocacy for customer-centric strategies in business development and operations, as well as her experience in leveraging AI to enhance customer experience.
Background
Alanah Rivero De La Guarda has a diverse work history that spans retail and technology sectors. She began her career in retail, working as a Beauty Ambassador at Bare Escentuals from 2015 to 2018. Her experience includes various keyholder and management roles, which provided her with a strong foundation in customer service and operations. This background has informed her approach to business development, particularly in advocating for strategies that prioritize customer needs.