Brianna Allwright
About Brianna Allwright
Brianna Allwright serves as the Head of Platform Success at Lang.ai and has been a Volunteer CX Coach at Zendesk Startups since 2021. She has a diverse background in customer experience roles at various companies, including Freshly and FlyNYON, and holds a Bachelor of Fine Arts from the University of the Arts.
Current Role at Lang.ai
Brianna Allwright serves as the Head of Platform Success at Lang.ai. In this role, she is responsible for overseeing the platform's performance and ensuring customer satisfaction. She has been with Lang.ai since 2021, contributing to the company's mission to enhance user experience and engagement.
Volunteer Experience at Zendesk
Since 2021, Brianna has volunteered as a CX Coach at Zendesk Startups. In this capacity, she provides guidance and support to emerging startups, helping them improve their customer experience strategies. This role reflects her commitment to fostering growth and innovation in the startup community.
Professional Background
Brianna has a diverse professional background in customer experience and operations. She worked at Freshly in various roles, including Senior Efficiency Specialist, Customer Experience Specialist, and Customer Experience Quality Assurance Specialist. Her experience at FlyNYON included positions as a Customer Service Representative and Director of Customer Relations. Additionally, she served as an Administrative & Development Assistant at Broad Street Ministry.
Education and Qualifications
Brianna Allwright holds a Bachelor of Fine Arts (BFA) degree in Directing, Playwriting, & Production from the University of the Arts, where she studied from 2013 to 2017. She completed her high school education at Staples High School, graduating with a diploma in 2013.
Early Career Experience
Brianna's early career included a role as a Stock & Sales Associate at Williams-Sonoma, Inc., where she worked from 2013 to 2017. This position provided her with foundational skills in customer service and sales, which she later applied in her customer experience roles.