Brianna Reedy
About Brianna Reedy
Brianna Reedy serves as the Head of Platform Success at Lang.ai and has been a Volunteer CX Coach at Zendesk Startups since 2021. She has a diverse background in customer relations and administrative roles, with previous positions at FlyNYON, Freshly, Williams-Sonoma, Inc., and Broad Street Ministry.
Work at Lang.ai
Brianna Reedy serves as the Head of Platform Success at Lang.ai, a position she has held since 2021. In this role, she focuses on enhancing user experience and ensuring customer satisfaction with the platform's offerings. Her responsibilities include overseeing platform performance and collaborating with various teams to implement strategies that drive success for users.
Current Role at Zendesk
In addition to her role at Lang.ai, Brianna Reedy has been a Volunteer CX Coach at Zendesk Startups since 2021. This position allows her to leverage her expertise in customer experience to support emerging startups in developing effective customer service strategies. Her volunteer work contributes to the growth and development of new businesses in the customer experience sector.
Previous Experience at FlyNYON
Brianna Reedy previously worked at FlyNYON as the Director of Customer Relations from 2017 to 2018. In this role, she was responsible for managing customer interactions and ensuring a positive experience for clients. Her leadership in customer relations helped to enhance the company's reputation and service quality during her tenure.
Education and Expertise
Brianna Reedy earned a Bachelor of Fine Arts (BFA) in Directing, Playwriting, and Production from The University of the Arts, where she studied from 2013 to 2017. This educational background provided her with skills in communication, creativity, and project management, which she applies in her professional roles.
Career Background
Brianna Reedy has a diverse career background that includes roles in customer relations and administrative support. Before her position at FlyNYON, she worked at Freshly as a Senior Efficiency Specialist from 2018 to 2021. Additionally, she held positions at Williams-Sonoma, Inc. and Broad Street Ministry, where she gained valuable experience in sales, administration, and customer service.