Eric Gutierrez
About Eric Gutierrez
Eric Gutierrez is a Senior Customer Success Manager currently working at Lang.ai in New York. He has extensive experience in customer success and education, having held various roles at organizations such as LightSail Education, Kiddom, and Teach For America.
Current Role at Lang.ai
Eric Gutierrez serves as a Senior Customer Success Manager at Lang.ai since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His experience in customer success enables him to effectively address client needs and foster long-term relationships.
Previous Experience in Customer Success
Before joining Lang.ai, Eric worked at Kiddom as a Senior Customer Success Manager from 2021 to 2023. He also held the position of Customer Success Manager at Kiddom from 2020 to 2021. His tenure at LightSail Education as a Customer Success Manager from 2019 to 2020 further solidified his expertise in this field.
Educational Background
Eric Gutierrez earned a Bachelor of Arts in History and Latin American and Latino Studies from the University of California, Santa Cruz, completing his studies from 2010 to 2014. He also briefly studied at the Universitat de Barcelona in 2013.
Teaching and Leadership Experience
Eric has extensive experience in education, having worked as a Bilingual Elementary Teacher at Houston ISD from 2014 to 2017. He also served as a Corps Member Advisor for Teach For America in various capacities, including K-12 Corps Member Advisor and Manager of Teacher Leadership Development from 2017 to 2019. His roles involved mentoring and supporting educators in their professional development.
Program Leadership and Facilitation
Eric's leadership experience includes serving as the Ecuador & U.S. Program Lead for Amigos de las Americas from 2015 to 2016. He also worked as a Facilitator, Support Staff, and Peer Counselor at the Chicano Latino Youth Leadership Project, Inc. from 2010 to 2015. These roles contributed to his skills in program management and community engagement.