Language IO
Language IO provides AI-powered multilingual customer support and translation tools, supporting over 150 languages and integrating with major CRMs like Salesforce and Zendesk.
Services
Language IO provides a variety of multilingual customer support and translation tools. Their services include live chat translation, email and ticket translation, FAQ and knowledge base translation, and chatbot translation. They support over 150 languages and translate 500+ language pairs, utilizing AI-powered machine translation technology. Unique offerings include real-time translation, a Chrome Extension for translation, and a machine translation API for custom applications. Language IO also provides tools to track translation usage, quality, and ROI through live dashboards, and offers secure solutions for financial services with features like Zero Data Retention and In-Transit PII Protection.
Industries Served
Language IO serves several key sectors including travel, retail, technology, finance, gaming, and entertainment. Their multilingual support solutions are tailored to meet the specific needs of these industries. They focus on providing seamless and secure machine translation services to enhance customer support experiences across different sectors. By integrating with major CRMs like Salesforce, Zendesk, Oracle, and ServiceNow, Language IO ensures that businesses in these industries can maintain effective communication with their global clientele without needing to hire additional language-specific agents.
AI-Powered Machine Translation
Language IO leverages AI-powered machine translation technology to deliver efficient and accurate translations. Their technology supports more than 150 languages and over 500 language pairs, ensuring broad global reach. They utilize a self-improving glossary to maintain the accuracy of brand- and industry-specific terminology. The machine translation API aggregates multiple translation engines to select the best one for each request, aiming for optimal translation quality. The company's commitment to secure translation is highlighted by their compliance with GDPR and ISO 27001 standards.
Integration and Security
Language IO's solutions integrate seamlessly with major customer relationship management (CRM) systems such as Salesforce, Zendesk, Oracle, and ServiceNow. This allows companies to incorporate multilingual support directly into their existing workflows. Their focus on security is evident in their offerings for the financial sector, with features like Zero Data Retention and In-Transit PII Protection. Language IO's services are designed to comply with GDPR and ISO 27001, ensuring that customer data is handled securely.
Customer Resources
Language IO offers a resource center that includes blogs, case studies, eBooks, and news to support their customers and showcase their expertise in the field of multilingual support and machine translation. They also provide personalized demos to help potential clients understand the capabilities of their translation technology. This addition of educational and practical content supports customers in making informed decisions and optimizes the implementation of Language IO's services.