Likewize
Likewize provides comprehensive protection and support for connected devices, offering services from tech support to recycling, and operates globally with a strong focus on sustainability.
Company Overview
Likewize provides comprehensive protection for customers' devices, from purchasing to troubleshooting. The company offers tech support and facilitates upgrades and trade-ins efficiently. Ensuring coverage for damaged, lost, or stolen devices, Likewize supports the entire lifecycle of connected devices, powered by the world's largest AI-driven consumer tech knowledge base. Headquartered in Dallas, Texas, with offices around the globe, Likewize operates in over 30 countries with a strong presence in North America, Europe, and Asia Pacific.
Device Protection Services
Likewize offers extensive solutions for the protection of consumer devices, including insurance, warranty, repairs, trade-ins, recycling, and premium tech support. The company paid $1.4 billion in claims to consumers and has a 97% first call resolution rate. Customers benefit from rapid repairs and replacements through walk-in, mail-in, or 'We-Come-To-You' options, ensuring convenience and efficiency.
Sustainability Initiatives
Likewize is committed to sustainability, operating a circular product ecosystem through trade-in and upgrade programs. They have recycled and diverted 100 million devices from landfills, saved over 45 million phones from landfills, and reduced greenhouse gases equivalent to a forest the size of Texas. The company refurbishes 95% of received devices for a second life and handles over 6 million devices sold annually.
Global Operations and Reach
With a global footprint spanning North America, Europe, and Asia Pacific, Likewize has a presence in over 30 countries. The company operates over 4,000 worldwide walk-in locations and supports 40,000 connected devices. Additional offices are located in Lewisville, TX; Flower Mound, TX; Bingham Farms, MI; Toronto, Canada; the United Kingdom; Australia; New Zealand; Hong Kong; Japan; Korea; Dubai; and India.
Technology and Innovation
Likewize is powered by the world’s largest AI-driven consumer tech knowledge base, allowing it to resolve 250 million tech problems each year. The company has invested $500 million in creating a leading digital experience, which includes an omni-channel claim platform. It offers certified pre-owned devices with guaranteed battery life and premium tech support for connected home tech. This blend of technology and innovation positions Likewize as a leader in device protection and tech support.