LitmusWorld
LitmusWorld offers a platform for managing Customer Experience (CX) and Employee Experience (EX) through real-time feedback, utilizing its M.A.I. framework to provide actionable insights and supporting multi-channel, multilingual engagement.
Services
LitmusWorld offers a comprehensive Customer Experience (CX) and Employee Experience (EX) management platform. The platform enables organizations to measure, act on, and improve experiences using real-time feedback. Their solutions support multi-channel and multilingual engagement to capture genuine stakeholder emotions and insights. Additionally, LitmusWorld provides resources like white papers, webinars, and industry reports to support CX and EX initiatives.
Products
One of the main products offered by LitmusWorld is PeoplePulse, which utilizes quizzes and surveys to capture trends and insights into consumer behavior and employee engagement. They leverage advanced analytics, including cohort analysis and text analytics, to transform feedback into actionable insights. Moreover, organizations can manage both customer and employee experiences through their role-based dashboards and real-time reporting features.
Analytics and Framework
LitmusWorld utilizes a proprietary M.A.I. (Measure, Act, Improve) framework to deliver actionable insights. Their advanced analytics capabilities include cohort analysis and text analytics, which enable organizations to translate feedback into strategic actions. By incorporating these analytical methods, LitmusWorld helps businesses gain meaningful insights and make informed decisions to improve customer and employee experiences.
Data Integration
LitmusWorld ensures seamless data flow and real-time action through integration with internal systems via APIs. This integration capability allows organizations to efficiently manage and analyze customer and employee experience data within their existing technological frameworks. By facilitating seamless data integration, LitmusWorld enables real-time reporting and actionable insights.
Data Security and Compliance
LitmusWorld is ISO 27001 certified and GDPR compliant, ensuring high standards of data security and privacy. These certifications reflect their commitment to maintaining excellent standards of data protection and regulatory compliance. Organizations working with LitmusWorld can be confident that their data security and privacy are managed to stringent industry standards.