Nayida Shaikh
About Nayida Shaikh
Nayida Shaikh serves as the General Manager of Client Operations at LitmusWorld in Mumbai, India, bringing over 16 years of experience in operations management across various organizations. She has previously held key positions at Aimia Inc, Loylty Rewardz Mngt Pvt Ltd, and The Indian Hotels Company Limited, demonstrating a strong ability to enhance operational efficiency and lead high-performing teams.
Current Role at LitmusWorld
Nayida Shaikh serves as the General Manager of Client Operations at LitmusWorld, a position she has held since 2021. In this role, she is responsible for overseeing client operations and ensuring efficient service delivery. Based in Mumbai, Maharashtra, India, she utilizes her extensive experience to enhance operational processes and improve client satisfaction.
Previous Experience at Aimia Inc
Nayida Shaikh has a significant history with Aimia Inc, where she held multiple roles over several years. She started as an Operations Executive from 2013 to 2016, then progressed to Senior Executive Operations from 2016 to 2017, and later served as Assistant Manager Operations from 2017 to 2018. Her final role at Aimia was as Operations Manager from 2018 to 2019, totaling nearly five years of experience with the company.
Experience at Loylty Rewardz Management Pvt Ltd
From 2019 to 2021, Nayida worked as Manager Operations at Loylty Rewardz Management Pvt Ltd. In this role, she focused on managing operational processes and enhancing service delivery. Her tenure at Loylty Rewardz contributed to her overall expertise in operations management.
Background in Operations Management
Nayida Shaikh has over 16 years of experience in operations management across various organizations. Her career began at GOOD TIMES MARKETING PRIVATE LIMITED as a Telesales Executive from 2005 to 2007. She then worked at The Indian Hotels Company Limited (IHCL) as a Process Manager from 2007 to 2013, where she developed her skills in process management and team leadership.
Skills and Expertise
Nayida possesses a strong skill set in end-to-end process management, operational efficiency, and customer satisfaction. She is recognized for her leadership and mentoring abilities, as well as her proficiency in implementing industry best practices. Her expertise includes streamlining reporting processes and adopting automation in operations, which enhances overall productivity.