Liveops
Liveops connects advanced technology with expert virtual agents to deliver flexible and scalable customer experiences across multiple industries, reducing overhead costs and enhancing service quality.
Services
Liveops provides virtual contact center solutions that cover a vast array of communication channels including inbound and outbound voice calls, chat support, email handling, text messaging, and back office support. The services are designed to be scalable, offering on-demand support that can adapt to both planned and unexpected surges in demand, such as seasonal spikes or natural disasters. This dynamic scaling is integral in providing consistently high levels of customer service without the overhead costs associated with traditional brick-and-mortar contact centers.
Products
Liveops offers the VirtualFlex platform, a comprehensive solution for scalable, on-demand customer experiences. This platform assists enterprises in managing their omnichannel contact center services while keeping overhead costs variable. The VirtualFlex platform includes award-winning distance learning certifications that equip agents with the skills and knowledge to represent client brands effectively. Additionally, the platform's ability to bring distributed agent talent together allows for rapid response to demand fluctuations while maintaining high service quality standards.
Founders
Liveops has been a leader in the virtual agent services space for more than 20 years. While the specific names of the founders are not provided, their vision has resulted in the development of a model that reduces total support costs and eliminates the need for traditional office space. By fostering a network of experienced agents and focusing on continuous innovation, the founders laid the foundation for Liveops’ ongoing success in the industry.
Sector
Liveops operates within multiple industries, leveraging its flexible virtual contact center solutions to meet the diverse needs of clients in sectors such as healthcare, retail, insurance, energy & utilities, government, travel & hospitality, communications, and financial services. The company’s ability to customize their services according to industry-specific requirements has been pivotal in positioning Liveops as a go-to provider for comprehensive customer experience solutions.
Sustainability Efforts
Liveops is committed to sustainability, utilizing a virtual workforce to significantly reduce environmental impact. By eliminating the need for daily commutes, the company saves approximately 96,000 tons of CO2 emissions annually and reduces commuting traffic by nearly 250 million miles. Furthermore, Liveops' headquarters is located in Skysong, Scottsdale, Arizona, and is celebrated for its sustainable construction, including LEED and Energy Star certifications, which align with the company’s dedication to environmental responsibility.