Marchex
Marchex offers a range of solutions for call tracking, analytics, and automated business messaging, serving industries such as automotive, home services, senior living, and healthcare.
Services
Marchex provides a range of services aimed at optimizing sales and marketing efforts. These services include Marketing Edge for call tracking and analytics, Sonar Business Text Messaging for automated business text messaging, and Platform Services for conversation intelligence. Additionally, the company offers Engage for Automotive to prioritize sales leads and improve vehicle sales, as well as Spotlight for Automotive for conversation analytics to enhance performance and customer experiences.
Products
Marchex offers several specialized products designed to meet various business needs. Marketing Edge features call transcription, keyword spotting, and call scoring for improved call tracking and analytics. Sonar Business Text Messaging automates lead qualification, scheduling, and follow-up. Platform Services delivers AI-powered emotional analysis and business perception insights without the need for phone number porting. Engage for Automotive provides real-time action alerts for high purchase intent calls, and Spotlight for Automotive monitors key strategic metrics and performance benchmarks.
Industries Served
Marchex serves a diverse range of industries, including automotive, home services, senior living, and healthcare. The solutions provided by Marchex help these industries optimize lead generation, enhance customer engagement, and improve overall business performance through advanced conversation intelligence and analytics tools.
Awards
Marchex has been recognized for its innovative solutions in the field of artificial intelligence. In 2024, the company was awarded the AI Excellence Award for Generative AI, highlighting its commitment to advancing AI technology to benefit sales and marketing teams.
Integration Capabilities
Marchex offers robust integration capabilities with popular platforms like Salesforce, Google Analytics, and HubSpot. This allows businesses to seamlessly incorporate Marchex's conversation intelligence and analytics services into their existing workflows and systems, enhancing overall operational efficiency and data-driven decision-making.