Market Probe
Market Probe, headquartered in Milwaukee, Wisconsin, offers global Customer Experience Management (CEM) solutions and has offices in North America and Asia. The company provides a uniform CEM approach, developed the PX+ framework for healthcare, and uses the Insight Manager platform for comprehensive feedback and reporting.
Headquarters and Offices
Market Probe is headquartered in Milwaukee, Wisconsin. The company has North American offices located in Milwaukee, Wisconsin, and Toronto, Canada. In Asia, Market Probe operates from an office in Beijing, China. The company is not affiliated with Market Probe International, Inc., which is based in New York City.
Customer Experience Management (CEM) Solutions
Market Probe offers global Customer Experience Management (CEM) solutions across North America and Asia. The company collaborates with global partners in other regions to support the CEM needs of multi-national clientele. Market Probe’s CEM solutions are designed to provide a uniform approach and a common platform for reporting results in multiple languages.
Products and Technologies
Market Probe developed Insight Manager, an enterprise feedback system that is scalable, configurable, and multilingual. Insight Manager supports complex hierarchies and multiple CEM surveys on a single platform. Features include daily reporting, employee level reporting, hot alerts, data visualization, and customer listening. Additionally, Market Probe has created PX+, a patient experience framework tailored to the healthcare sector.
Services
Market Probe provides a range of consulting services including migration to new digital media, calibration of CEM metrics, and configurable reporting solutions. The company offers both Pre-selection Customer Intelligence and Post-Selection Customer Intelligence. Market Probe partners with solution specialists to enhance the value of services delivered to clients.
Industry Position
Market Probe ranked 5th on the Milwaukee Business Journal's list of the Largest Area-Based Minority-Owned Businesses. This placement highlights the company's significant presence and influence within the local business community.