MemberSuite
MemberSuite offers a configurable association management software (AMS) that helps organizations make data-driven decisions, streamline operations, and increase member engagement.
Services
MemberSuite offers comprehensive association management software (AMS) that empowers organizations to make data-driven decisions, integrate seamlessly with best-of-breed systems, and streamline financial operations. Their services include a variety of modules such as membership management, event management, CRM, e-commerce, certifications, finance, and reporting. MemberSuite provides advisory services including life cycle reviews, financial life cycle reviews, console productivity assessments, and portal feedback sessions to optimize platform usage.
Features
MemberSuite's AMS includes several key features to enhance organizational efficiency. Automated billing processes, inventory management, payment processing, and accounting system integration help streamline financial operations. The service also includes a bi-directional open API, facilitating seamless data exchange with other systems. MemberSuite's Report Studio enables users to create custom data visualizations, design reports, build dashboards, and conduct in-depth analysis to support data-driven decision-making.
Customer Support
MemberSuite is dedicated to ensuring clients receive maximum value from their AMS investment by providing a dedicated Customer Success Manager. The company offers unlimited customer support without additional charges, no limit on the number of support tickets and calls, and adopts a no-restriction approach to staff members contacting the support team. Additionally, MemberSuite delivers software updates and upgrades every two weeks at no extra cost, keeping clients on the latest version.
Implementation and Training
MemberSuite employs a comprehensive five-stage methodology for the implementation process: project kick-off, orientation and on-site assessment, build and user acceptance testing, education, and deploy and go-live. To support successful adoption, the company provides various training options, including pre go-live training, post-launch coaching, on-demand training resources, monthly webinars, and annual user conferences.
Technology Platform
MemberSuite's technology platform is hosted on Amazon Web Services (AWS), ensuring a highly reliable, scalable, and secure infrastructure for its clients. This robust hosting service supports the AMS's advanced capabilities, such as data migration services which facilitate efficient and effective transfer of data from legacy systems to the new AMS. MemberSuite's e-commerce functionality includes online storefront management, order processing, inventory tracking, and fundraising capabilities. The certification management module assists organizations in managing certification programs, supporting continuing education, and boosting non-dues revenue.