MessageMedia
MessageMedia is a comprehensive messaging service provider offering SMS, MMS, and WhatsApp campaigns, with over 20 years of experience and serving 70,000+ global customers.
Services
MessageMedia provides a comprehensive suite of messaging services designed to meet the diverse needs of its clients. These services include SMS and MMS messaging, mobile landing pages, chatbox to SMS integration, and WhatsApp campaigns. Their two-way SMS feature supports sending and receiving replies, while their bulk SMS feature enables mass text messaging. The company offers additional services like Email to SMS, Web SMS, dedicated virtual numbers, and a shared inbox for managing conversations across SMS and social channels.
Product Integrations
MessageMedia offers extensive integration capabilities to enhance business workflows. They support CRM integrations with Salesforce, MS Dynamics 365, and Zoho CRM, and marketing integrations with HubSpot, ActiveCampaign, and Adobe Campaign. For e-commerce, MessageMedia integrates with platforms like Shopify and BigCommerce, and for ERP, they offer integration with NetSuite. Their API Gateway allows for REST or SMPP integrations, facilitating seamless connectivity with other business systems.
Customer Support
MessageMedia provides robust customer support, available 24/7 through live chat and email. Their resource hub includes tips, guides, and advanced SMS guides, and they offer a library of SMS templates for various use cases. This ensures customers have the resources and assistance they need to effectively use MessageMedia's messaging services.
Industries Served
MessageMedia serves a wide range of industries including retail, e-commerce, healthcare, government, not-for-profits, transport & logistics, and education. Their services cater to small, medium, and large businesses as well as enterprise businesses. Specific use cases for their services include marketing campaigns, alerts and notifications, appointment reminders, billing and payments, shift scheduling, customer support, and feedback and surveys.
Company Overview
With over 20 years of industry experience, MessageMedia is a leading provider of messaging solutions. The company sends over 650 million messages monthly and serves more than 70,000 global customers. They support over 85 third-party integrations and ensure reliable message delivery through direct carrier connections and on-shore delivery. Their mobile app, web portal, and a variety of messaging features allow businesses to manage communications efficiently and effectively.