Millennia
Millennia provides a comprehensive patient payment solution called Millennia Complete, which includes Millennia Access and Millennia Recover, serving over 1,700 facilities across 43 states and handling over $400 million in payments annually.
Overview of Millennia's Services
Millennia provides a comprehensive patient payment solution called Millennia Complete. This solution streamlines the non-clinical patient experience from beginning to end. Millennia Complete includes two key components: Millennia Access and Millennia Recover. These components focus on different stages of patient engagement, from pre-arrival processes to post-visit payment recovery. Millennia serves over 1,700 facilities across 43 states, handling over $400 million in payments annually.
Detailed Breakdown of Millennia Access
Millennia Access is designed to streamline pre-arrival and arrival processes for healthcare providers. It includes patient engagement features, ensuring a smoother start to patient visits. Other capabilities include insurance verification and digital forms, which make patient intake more efficient. The access solutions also provide real-time insurance eligibility checks and precise payment estimations, helping both providers and patients prepare accurately for visits.
Functions of Millennia Recover
Millennia Recover focuses on post-visit payment recovery and enhancing patient satisfaction. The component utilizes digital payment solutions like MobilePay, text-to-pay, and QR-coded statements. These digital methods make it easier for patients to settle payments, contributing to an increase in revenue recovery for providers. Millennia Recover is integrated with a patient portal that uses engagement intelligence, including speech AI, to improve patient interactions and satisfaction.
Millennia's Patient Engagement Intelligence
Millennia's patient engagement intelligence harnesses machine learning and AI to analyze patient interactions and improve engagement strategies. This technology allows for targeted engagement modeling and a propensity-to-pay analysis, enhancing the effectiveness of communication with patients. By using this advanced intelligence, Millennia achieves a 98% patient satisfaction rate and helps providers recover 2–4 times the national average in patient payments.
Integration with Health Information Systems
Millennia's technology is designed to integrate seamlessly with existing health information systems and electronic health records (EHRs). This integration ensures that healthcare providers can utilize Millennia's solutions without significant disruptions to their current operations. The patient support specialists of Millennia are also available Monday through Saturday, with less than 1-minute hold times, ensuring that support is readily accessible.