Cheryl Ann C.
About Cheryl Ann C.
Cheryl Ann C. is a Customer Success Manager at MNTN, with a diverse background in customer service and account management across various industries. She has held multiple roles at GovSpend, Metro Team Outfitters, Sprint, and American Specialties, focusing on process improvement and team development.
Current Role at MNTN
Cheryl Ann C. serves as a Customer Success Manager at MNTN, a position she has held since 2022. In this role, she is responsible for ensuring customer satisfaction and success, leveraging her extensive background in customer service and account management. Her experience in the tech and marketing industry supports her efforts in enhancing client relationships and driving positive outcomes for the company.
Previous Experience at GovSpend
Cheryl Ann C. has held multiple roles at GovSpend. She worked as a Customer Experience Manager for five months in 2021 and as a Senior Relationship Manager for three months in 2022, both based in Deerfield Beach, Florida. In these positions, she focused on improving customer interactions and fostering strong relationships with clients.
Career at Metro Team Outfitters
Cheryl Ann C. spent a significant portion of her career at Metro Team Outfitters, where she held various roles from 2008 to 2020. She started as an Administrative Assistant and Account Manager, then transitioned to Customer Service Manager. During her tenure, she contributed to building the Customer Service and Account Management teams and focused on improving processes, which aided in the company's growth and profitability.
Early Career at Sprint and American Specialties
Cheryl Ann C. began her career in customer service at Sprint, where she worked as a Corporate Retention Representative from 2002 to 2006. Following this, she served as a Customer Service Account Executive at American Specialties from 2006 to 2008. These early roles laid the foundation for her expertise in customer relations and account management.
Education and Certifications
Cheryl Ann C. has obtained several certifications that enhance her professional qualifications. She holds certificates in Google IT, HubSpot Inbound Marketing, and Human Resources. These certifications reflect her commitment to continuous learning and her ability to adapt to various aspects of the tech and marketing industries.